Here at RunActive we pride ourselves on our customer service, below you can read some of the amazing feedback we have received from our customers.
Sally Wright - 15/09/2020
Excellent shop. Both ladies who served me were welcoming, friendly and knowledgeable. Excellent stock too. I ended up spending way more than I wanted to..bought a lovely On Performance T-shirt, New Balance shorts and a Brooks long sleeve running top, all so comfortable. I also ordered a pair of ON Cloud X running shoes and they had the colour I wanted ordered in from Chelmsford. When I came back to get them, Linda served me. I bought some Hilly trainer socks which she sold to me half price at £4.50. I was happy enough with that, but when she rang it through she forgot to apply the discount, so gave me another pair for free! Really great shop, no snooty service like a lot of Leigh shops, and they go out of their way to help you out.
Luke Strickland - 09/09/2020
Headed here last week to get some new running shoes. I've been through shoes from elsewhere in the past that just weren't right for my feet so I wanted to get it right this time.
I can truly say the experience was fantastic. The lady that helped me did a gait analysis for me and spent a great deal of time educating me and speaking to me about running in general. I left with a great pair of Brooks and a couple of other bits. After spending a week running in them I decided to write this review to say everything I purchased has been perfect. Never felt so comfortable and smooth on a run before.
Junita Prentice - 04/08/2020
Friendly service as always! Love shopping in your shop 😁
Jacqueline Roberts - 03/08/2020
The lady who helped me (Linda) was great. I have fallen arches and need lots of support. She went through lots of trainers with me till we found the best pair. She was very friendly and knowledgeable.
Owen Cavanagh - 15/07/2020
I was served by Charlotte over the course of two days. Initially came in for a gait analysis and some advice regarding trail shoes. Charlotte was extremely helpful during my interactions. She was able to help identify my issues with previous shoes and provide me with multiple shoes to try on. When the correct sizes weren't in stock she had them organized to be brought to the store with very next day. I then purchased this shoes which are incredibly comfortable. Thank you very much.
Lee Bird - 14/07/2020
Extremely helpful in picking the right shoe and I never felt rushed to make a purchase.
Kat Chase - 13/07/2020
Just the nicest shop to visit. So friendly and helpful. I usually buy my running gear online. Not any more. Thanks to the lovely lady who helped me today. X
Sviatlana Tseplish - 09/07/2020
Got the shoes I could try on a treadmill before I bought them. I am looking forward to running this evening ! Safe environment and friendly staff x
Polly Philp - 02/07/2020
Very happy with the covid safety measures: booking an appointment beforehand, hand sanitizer available, social distancing, and when the shop worker had to be closer to check my shoe fit, she wore a visor
Kirsty Fitzgibbon - 01/07/2020
Another great experience in the new Billericay shop. Charlotte is very knowledgeable and was very helpful with answering questions that I had. Hugely recommend visiting for all of your running needs and more!
David Rose - 21/06/2020
First time I'd ever had gait analysis done. They were very friendly and helpful from start to finish. Found the perfect pair of trainers for me even though as a size 12 I usually struggle. Really pleased.
Leah Powell - 21/06/2020
Everything was great. Looking forward to trying my new running shoes.
Leigh Haines - 18/06/2020
Staff, so patient, friendly & knowledgeable. Very pleased with my new trainers!
Steve Hillis - 17/06/2020
Fantastic and attentive service!! Will definitely recommend, and will definitely be back!!
Lisa Kavanagh - 17/06/2020
Add customer reviews and testimonials to showcase your store’s happy customers.
Chris Marchesi - 16/06/2020
Nice friendly people. Offered lots of useful advice to a 'newby' without a trace of condescension. Whole experience was an absolute pleasure!
Pete Moule - 16/06/2020
Despite the Covid challenges, the staff were truly professional , knowledgable and helpful.
Nigel Smith - 07/06/2020
Fabulous service as David brought trainers to our house due to circumstances..definitely recommend!